Effective 2026-09-04-us2

Refund and Credit Policy

This policy applies to purchases from Banetti SDV, Inc. through Banetti Checkout. It is part of your order. An offer may provide more generous refund rights; mandatory legal rights always apply.

First monthly subscription payment

You may request a full refund of your first monthly subscription payment for a product within seven calendar days after that payment succeeds, including when the first payment follows a trial. Email accounting@banetti.com within that time. The window runs for 168 hours from the successful payment timestamp. This introductory refund is available once per purchaser per product, includes taxes collected on that payment, and ends the refunded subscription when processed. A company is the purchaser for an organization order. You do not need to show a defect or non-use to qualify.

Renewals and cancellation

After that introductory window, monthly subscription payments and renewals are not refundable merely because you cancel or use less than the purchased allowance. We do not ordinarily prorate voluntary cancellation, unused seats, or partial months. Cancelling stops future renewal and normally preserves access through the paid period. These rules do not limit the billing-error, delivery, or mandatory-rights exceptions below.

Incorrect charges and delivery problems

We refund verified duplicate charges, amounts charged in error, and renewals charged after a cancellation request received before the renewal deadline. If we cannot provide the service purchased, we refund the undelivered portion; if none was delivered, that is a full refund. If we discontinue a subscription without your breach, the unused prepaid period is refunded on a time-proportionate basis. These rights are not limited to seven days. Contact us promptly about suspected unauthorized payments and you may also contact your payment provider.

One-time services

For consulting or other one-time services, an accepted written scope may state a delivery schedule and cancellation charges for work performed or expressly approved nonrecoverable costs. Without such a disclosed agreement, cancellation before work starts receives a full refund; after work starts, we refund the amount attributable to undelivered work. No physical goods or shipping charges are covered by this checkout.

One-time digital content and downloads

For a one-time digital-content or download purchase, cancellation before the promised delivery or access is provided receives a full refund. Once usable content or download access matching the offer has been supplied, we do not ordinarily refund a change of mind unless the offer provides a refund window. The exceptions for incorrect charges, failed delivery, content materially different from the offer, and mandatory legal rights remain available. Report an inaccessible or incorrect file to accounting@banetti.com so we can provide the agreed content or an appropriate refund.

Requesting and receiving a refund

Email accounting@banetti.com with the product, invoice or account reference, and the request. Do not send full card numbers, passwords, or security codes. We verify the payment and purchaser before issuing a refund and explain the decision. A qualifying request is assessed by when we received it, not by when we finish reviewing it. Refunds go through the payment processor to the original payment method where possible. Bank and payment-network processing times vary; a credit confirmation is not a guarantee of immediate bank availability.

Credits and legal rights

A service credit is optional and its amount, eligible service, expiration if any, and other conditions will be stated when offered. Credits are not redeemable for cash except where required by law, and we will not substitute a credit for a refund you are entitled to receive without your agreement. Nothing in this policy limits cancellation, refund, dispute, or other rights that cannot legally be waived.

Banetti SDV, Inc.
4930 NW 7th Ave., Miami, FL 33127, US